Hi. How can we help?
Support for Fender Play Online Learning
About Fender Play
- What is Fender Play?
- How do I sign up for Fender Play?
- How does Fender Play work?
- How much does Fender Play cost?
- I've never played before. Can I use Fender Play?
- What if I'm not a total beginner? I know a little bit about playing. Can I learn something new?
Billing
- I just added billing info and clicked “submit.” I didn’t see any confirmation message. How do I know that my signup was successful?
- What forms of payment do you accept?
- What is the $1 on my bank or credit card statement?
- How do I change credit cards?
- Why did my payment fail?
- What is your refund policy?
14-Day Free Trial
Account/My Profile
- How do I manage my subscription?
- How do I restart my Fender Play subscription?
- How do I switch subscription plans?
- How do I reset my password?
- How do I change my password?
- How do I update my profile information?
Device/Browser Support
- Which devices support the Fender Play app?
- Which web browsers and operating systems support Fender Play?
- What devices can I use to access Fender Play?
- I subscribed to Fender Play on the website, can I still use my iPhone or Android device?
- Video Playback Troubleshooting
- Why am I having trouble subscribing from the Android app?
Curriculum
- What is a Path?
- How many levels in each path?
- What order should I take the courses in?
- How long are the lessons?
- How do I change my instrument?
- How do I change my path?
Prepaid Gift Cards
- What are Fender Play Prepaid Gift Cards?
- Where can I purchase a Fender Play Prepaid Gift Card?
- How do I redeem a Fender Play Prepaid Gift Card?
- Can I use more than one gift card on my account?
- Do I have to enter a credit card to use a gift card on my account?
- Do Fender Play Prepaid Gift Cards expire?
New Features & Announcements
- What is Practice Mode?
- What is a Streak?
- What is the Follow-Along Player?
- How can I view tabs for a song in full screen mode?
- Fender Play has a new look!
- Can I mark a course or lesson as completed if its too easy?