For the best experience, you’ll need a network speed of 0.5 Megabits per second or higher. You can test your internet connection speed by following these steps:
- Go to Google.com.
- Search for speed test.
- Tap or click Run Speed Test.
If your connection speed is sufficient and you’re still having trouble getting a video to play or a screen to load, please go through the below troubleshooting steps:
On the website or mobile web:
- Make sure you’re using one of the supported operating systems and browsers listed here.
- If you’re using a data plan, try switching to a WiFi connection instead. We recommend using a WiFi connection.
- Disable any ad-blockers or browser plugins. These can sometimes conflict with video or audio playback.
- Clear your browser cache and cookies history, close your browser, then reload Fender Play to try again.
- Make sure you don't have any other tabs or browser windows open in the background.
- Update your browser to the latest version.
- Limit streaming activity from other devices using the same WiFi network.
- Reboot your network router. This will clear your network cache and could resolve some playback issues.
On the app:
- Make sure you’re using one of the supported devices listed here.
- If you’re using a data plan, try switching to a WiFi connection instead. We recommend using a WiFi connection.
- Sign out of your account, then delete the app and reinstall a fresh copy.
- Make sure you don't have any browser windows or other apps open in the background.
- Limit streaming activity from other devices using the same WiFi network.
- Reboot your network router. This will clear your network cache and could resolve some playback issues.